The ACES team owns the standards for process, training, equipment, and building layout for Amazon’s European Fulfillment Center network. They lead large scale programmes that drive operational improvement and support other teams in Amazon to deliver
improved solutions and expand the network. They also manage a careful balance between innovation and discipline, change and control. They act as both a repository of knowledge and expertise and an engine for disruptive change. ACES is made up
of three complementary functions.
This enthusiastic, data driven and technology-minded team sits at the heart of the vital ACES programme.
Each Subject Matter Expert is a specialist in a specific process area supporting performance improvement,
optimisation of Associate and Manager facing software, and increasing the technical competency of the
Operations network.
As highly analytical problem-solvers, these influential leaders propel operations change and performance
improvement in partnership with key stakeholders. Tasked with working on top strategic opportunities, they
independently define, own and drive cross-functional and cross-EU projects from concept through to full implementation.
The Learning team ensures that new starters in Amazon’s Fulfillment Centers have the knowledge and skills to quickly settle
into their roles. They ensure Amazon Managers have the confidence and competence to lead their teams. And they enable everyone
within Amazon’s Fulfillment Centers to keep learning and stay curious. Amazon is growing rapidly and has to increase operational
capacity significantly for peak periods like Christmas. This means that this team has to combine the creativity and technical
expertise required to develop cutting edge learning solutions, with the meticulous planning and logistics required to deliver
consistently excellent training and coaching to hundreds of thousands of Amazonian colleagues. Amazon is passionately committed to
learning, and the Learning function sits at the heart of our operations.
Defining innovative operations solutions for people and processes
The ACES team drives step-change performance improvements across European Operations and Fulfilment. The team’s projects have a broad scope that
spans Fulfillment Center processes and productivity from vendor to customer.
The Heart of Operations
From their integral position at the heart of Operations, this vital team works on top European strategic projects, and contributes to business-critical
decision making in support of Amazon’s continued high growth. ACES define, own and drive projects from concept to implementation, and, benchmark global
best practice to ensure ACES consistently raises the bar on customer experience.
Leadership Excellence
Upon completion of their ACES tenure, these influential team members are expected to progress to more senior or challenging leadership roles in operations,
transportation, or supply chain.
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